SHIPPING POLICY
AT EXCLUCHIV, WE AIM TO DELIVER EVERY ORDER SMOOTHLY, ON TIME, AND WITHOUT ANY HASSLE. OUR POLICIES ARE DESIGNED TO KEEP YOU INFORMED AND ENSURE YOUR SHOPPING EXPERIENCE IS AS SEAMLESS AS POSSIBLE.
SHIPPING INFORMATION
DOMESTIC SHIPPING (INDIA)
STANDARD DELIVERY: ORDERS ARE PROCESSED AND SHIPPED WITHIN 24 WORKING HOURS. DELIVERY TYPICALLY TAKES 5-7 BUSINESS DAYS.
EXPRESS DELIVERY: NEED IT FASTER? WE OFFER EXPRESS SHIPPING WITH A DELIVERY TIME OF 3-5 BUSINESS DAYS. CHARGES FOR EXPRESS DELIVERY WILL BE SHARED VIA DM.
TRACKING INFORMATION: ONCE YOUR ORDER SHIPS, YOU WILL RECEIVE AN EMAIL WITH A TRACKING LINK TO MONITOR YOUR PACKAGE IN REAL TIME.
INTERNATIONAL SHIPPING
ORDERS ARE PROCESSED WITHIN 5 BUSINESS DAYS AND DELIVERED WITHIN 7-10 BUSINESS DAYS FROM DISPATCH.
PLEASE NOTE: ANY APPLICABLE IMPORT DUTIES, TAXES, OR VAT ARE THE RESPONSIBILITY OF THE CUSTOMER AND MAY VARY BY DESTINATION. EXCLUCHIV IS NOT LIABLE FOR THESE FEES.
HOW TO TRACK AND RECEIVE YOUR ORDER
VERIFY YOUR ADDRESS AT CHECKOUT: PLEASE ENSURE YOUR SHIPPING ADDRESS, PIN CODE, AND CONTACT NUMBER ARE ACCURATE TO AVOID DELAYS OR FAILED DELIVERIES.
ORDER CONFIRMATION: AFTER PLACING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL OR SMS. KINDLY REVIEW THE DETAILS AND NOTIFY US OF ANY CORRECTIONS WITHIN 2 HOURS.
REAL-TIME UPDATES: YOU WILL RECEIVE REGULAR UPDATES ON YOUR ORDER STATUS, INCLUDING A TRACKING LINK ONCE IT SHIPS.
IF YOU HAVEN’T RECEIVED YOUR ORDER WITHIN THE STATED DELIVERY TIMELINE, CONTACT US AT INFO@EXCLUCHIV.COM WITH YOUR NAME AND ORDER NUMBER, AND WE WILL ASSIST YOU.
REDUCING DELIVERY ISSUES
TO ENSURE SMOOTH DELIVERY AND REDUCE THE CHANCES OF FAILED DELIVERIES:
DELIVERY ADDRESS ACCURACY: DOUBLE-CHECK THAT YOUR ADDRESS, PIN CODE, AND CONTACT DETAILS ARE CORRECT AND COMPLETE.
ACTIVE CONTACT NUMBER: KEEP YOUR PHONE ACTIVE AND RESPOND TO COURIER CALLS PROMPTLY. COURIERS WILL ATTEMPT DELIVERY 2-3 TIMES, BUT DELAYS CAN OCCUR IF CALLS GO UNANSWERED.
LANDMARK DETAILS: IF YOUR LOCATION IS DIFFICULT TO FIND, INCLUDE A LANDMARK TO ASSIST DELIVERY PERSONNEL.
PREPAID ORDERS: CHOOSE PREPAID OPTIONS WHENEVER POSSIBLE TO STREAMLINE DELIVERY AND AVOID COD-RELATED ISSUES.
COD-SPECIFIC GUIDELINES
FOR CASH ON DELIVERY (COD) ORDERS, AN ADDITIONAL CONVENIENCE FEE OF ₹300 WILL BE APPLIED TO COVER PROCESSING AND HANDLING CHARGES.
CASH-ON-DELIVERY (COD): TO ENSURE SMOOTH TRANSACTIONS, PLEASE KEEP THE EXACT CASH AMOUNT READY DURING DELIVERY.
VERIFICATION FOR COD ORDERS: COD ORDERS WILL BE VERIFIED VIA CALL OR EMAIL TO CONFIRM YOUR PURCHASE. THIS STEP HELPS US AVOID UNNECESSARY RETURNS.
KEY BENEFITS OF SHOPPING WITH EXCLUCHIV
FREE SHIPPING: ENJOY FREE STANDARD SHIPPING ON ALL ORDERS, WITH EXPRESS DELIVERY AVAILABLE FOR FASTER SERVICE.
REAL-TIME TRACKING: STAY INFORMED AT EVERY STEP WITH LIVE UPDATES AND TRACKING LINKS.
FLEXIBLE OPTIONS: COD AND PREPAID PAYMENT OPTIONS AVAILABLE FOR YOUR CONVENIENCE.
DEDICATED CUSTOMER SUPPORT: CONTACT US ANYTIME AT INFO@EXCLUCHIV.COM FOR PERSONALIZED ASSISTANCE.
BY IMPLEMENTING THESE MEASURES, WE STRIVE TO REDUCE RTOS, STREAMLINE DELIVERIES, AND ENSURE A SMOOTH SHOPPING EXPERIENCE. THANK YOU FOR CHOOSING EXCLUCHIV!